All personal and financial data transmitted through the lvwin platform is encrypted using 256-bit SSL technology. We do not sell your personal data to third parties under any circumstances.
You have the right to access, correct, and request deletion of personal data we hold about you. Submit a request at any time through our support team via live chat or email.
We share data only with the regulated service providers needed to operate the platform — payment processors, fraud prevention services, and KYC verification partners. Nothing beyond that.
We use cookies to maintain session state, improve platform performance, and understand how players navigate lvwin. You can manage cookie preferences through your browser settings at any time.
Personal data is stored on secured, access-controlled servers. KYC documents are retained only for as long as required by applicable regulatory obligations, then securely deleted.
We only send promotional communications where you have provided consent. You may opt out of marketing emails at any time by updating your account preferences or contacting our support team.
lvwin ("we", "us", "our", or the "Platform") operates the online gaming and sports betting website accessible at https://lvwin.cam. We respect your privacy and are committed to protecting the personal information you share with us when you register an account, place a wager, make a deposit or withdrawal, or otherwise interact with the Platform.
This Privacy Policy (the "Policy") sets out in clear and accessible terms: what personal data we collect from you, the purposes for which we process it, the legal bases on which we rely, how long we retain it, who we may share it with, and what rights you hold in relation to your data.
This Policy applies to all users of the lvwin Platform, including registered players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations from which the Platform is accessed. This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy.
The following definitions apply throughout this Policy:
We collect the following categories of personal data in connection with your use of the lvwin Platform:
We collect personal data through the following channels:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, deposit/withdrawal requests, support contact forms, live chat |
| Automated technical collection | Cookies, server logs, session tokens, IP logging during platform use |
| Payment processors | Transaction confirmations from DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and other integrated payment gateways |
| Identity verification partners | KYC verification service providers that cross-reference submitted identity documents against authoritative data sources |
| Fraud prevention services | Third-party fraud detection platforms that provide risk scoring based on device fingerprinting and behavioural analysis |
We process your personal data for the following purposes:
To create and maintain your Player Account, authenticate your identity at login, manage your account balance and transaction history, and provide you with access to all Platform features and Services.
To conduct Know Your Customer (KYC) verification as required before processing withdrawals or in response to suspicious activity. To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other forms of platform abuse.
To process deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and supported cryptocurrency networks. Financial transaction records are retained for regulatory and audit purposes.
To monitor gaming patterns, session durations, and betting behaviour to identify signs of problem gambling and trigger responsible gambling interventions — including deposit limit reminders, cooling-off prompts, and support resource signposting — in accordance with our Responsible Gambling Policy.
To respond to enquiries, resolve disputes, process complaints, and provide technical assistance through our live chat and email support channels.
To comply with applicable anti-money laundering (AML) obligations, counter-terrorist financing (CTF) requirements, and any other legal or regulatory duties to which lvwin is subject as an online gaming operator.
To analyse aggregated, anonymised usage data to improve platform performance, user experience, game selection, and payment method availability — particularly in relation to the needs of Malaysian players.
To send promotional offers, bonus notifications, and platform updates where you have provided consent to receive marketing communications. See Section 14 for your opt-out rights.
We rely on the following legal bases to process your personal data:
We do not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:
We share transaction data with payment processors and financial institutions involved in processing your deposits and withdrawals — including DuitNow, FPX gateway providers, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency network infrastructure providers. These parties act as Data Processors under contract with lvwin.
We share KYC data with regulated identity verification service providers for the purpose of verifying your identity, screening against sanctions lists, and assessing fraud risk. These providers are bound by strict confidentiality and data security obligations.
Certain game providers and platform technology vendors may receive limited technical and gameplay data necessary to deliver their services — such as session tokens and game outcome logs. Game providers do not receive your financial account details or identity documents.
We may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of lvwin, its players, or third parties.
In the event that lvwin undergoes a merger, acquisition, or sale of all or substantially all of its assets, personal data held by us may be transferred to the successor entity as part of that transaction. We will notify registered players of any such transfer via their registered email address.
Some of the third-party service providers and technology partners we engage may be located outside of Malaysia. Where your personal data is transferred internationally, we take steps to ensure that an adequate level of protection is applied to that data — including the use of contractual safeguards, data processing agreements, and security requirements consistent with recognised data protection standards.
By registering an Account on lvwin, you acknowledge that your personal data may be transferred to, stored in, or processed in countries outside of Malaysia. We will always ensure that any such transfer is conducted lawfully and with appropriate safeguards in place.
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years following account closure |
| KYC identity documents | Duration of account plus 5 years following account closure (regulatory minimum) |
| Financial transaction records | 7 years from the date of the transaction (AML/financial record-keeping requirement) |
| Gaming and betting activity logs | 3 years from the date of the activity, unless required longer for dispute resolution |
| Customer support communications | 2 years from the date of the last communication |
| Marketing consent records | Until consent is withdrawn, plus 2 years for audit purposes |
| Technical and device logs | 90 days (rolling), extended to 2 years if flagged during fraud investigation |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
lvwin implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While we take all reasonable steps to protect your data, no system connected to the internet can be guaranteed completely secure. You are responsible for maintaining the confidentiality of your Account login credentials and for using a strong, unique password for your lvwin Account.
Cookies are small text files placed on your device when you visit a website. They enable the website to recognise your device on subsequent visits, maintain your session state, and gather information about how you interact with the site. lvwin uses cookies and similar tracking technologies across its platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential cookies | Maintain your login session, preserve account settings, enable security features | Session / up to 24 hours |
| Functional cookies | Remember your language preferences, game display settings, and responsible gambling tool configurations | Up to 12 months |
| Analytics cookies | Track aggregated platform usage patterns to improve performance and user experience | Up to 24 months |
| Fraud prevention cookies | Device fingerprinting to detect suspicious login attempts and multi-accounting | Up to 6 months |
You can control and delete cookies through your browser settings at any time. Please be aware that disabling essential cookies will impair the functionality of the Platform — in particular, you will not be able to maintain a logged-in session without session cookies enabled. Analytics and functional cookies can be disabled without material impact on core platform features.
Subject to applicable data protection laws, you hold the following rights in relation to the personal data we process about you:
To exercise any of the above rights, please contact our support team via live chat from within your Account, or email us at [email protected]. We will respond to all verified data rights requests within 30 calendar days of receipt.
The lvwin Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. During the registration process, all users are required to confirm their date of birth. KYC verification is conducted to enforce this age restriction before withdrawal requests are processed.
If lvwin becomes aware that personal data has been collected from an individual under the age of 21, we will immediately close the associated Account, void any wagers placed and associated winnings, and securely delete the relevant personal data from our systems, subject to any overriding legal obligation to retain specific records.
If you believe that a person under the age of 21 has registered an Account or is accessing the Platform, please notify us immediately at [email protected].
We send promotional communications — including bonus offers, tournament notifications, seasonal promotions, and platform update announcements — only where you have explicitly consented to receive such communications during account registration or via subsequent opt-in.
You may opt out of marketing communications at any time by:
Opting out of marketing communications does not affect the delivery of transactional communications — such as deposit confirmations, withdrawal notifications, KYC verification updates, and security alerts — which are sent on the basis of contractual necessity and cannot be disabled while your Account remains active.
We reserve the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. Where changes are material, we will notify registered players via their registered email address or through a prominent notice on the Platform prior to the updated Policy taking effect.
Your continued use of the Platform following notification of any amendments constitutes your acknowledgement of the updated Policy. We encourage you to review this Policy periodically to stay informed of how we handle your personal data. The "Last Updated" date at the top of this page indicates when the current version was published.
If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 12, please contact us using the details below:
For matters relating to account security, suspected unauthorised access to your Account, or requests to exercise data rights, we strongly recommend using live chat for the fastest response.
This Privacy Policy was last reviewed and updated on 1 January 2026. lvwin reserves all rights not expressly granted in this Policy.